*UPDATES HAVE BEEN APPLIED FOR COVID-19*
Q: When do you ship?
A: Every week! Unless the product is on 'pre-order', it will be shipped out on the date associated with that 'pre-order'.
All shipments are handled by the third party fulfillment service White Squirrel.
Q: Do you ship outside of U.S.?
*Due to Brexit I will not be shipping to the UK for now, but aiming to make it available again in the future!*
*As of July 1st, 2021, tax laws for selling to EU customers has changed. EU customers are responsible for paying VAT (Value Added Tax) upon delivery from their shipping carriers*
A: Yes, international shipping is available. Please check to make sure your country accepts international packages without any restrictions regarding COVID-19 before placing your order.
Q: What happens if my product ends up damaged/incorrect?
A: If your package has arrived damaged/incorrect please send an email over to email@example.com so we can help!
Q: How long will it take to receive my order? *UPDATED*
United States: 1-2 weeks
Canada: 2-4 weeks
South America: 2-8 weeks
Everywhere else: 4-12 weeks
Q: Can I add custom messages/special requests to my order?
A: As of right now all orders will be packaged and shipped out of the warehouse by the third party fulfillment company White Squirrel, so there won't be a guarantee that any special requests/custom messages on orders will be fulfilled.
Please note WENXWEN is not responsible if your package ends up missing/damaged during transit. Once a package is being processed to the local post office, we have no control of it's destiny!