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F.A.Q.

*UPDATES HAVE BEEN APPLIED FOR COVID-19* 

Q: When do you ship?

A: All weekdays! Unless the product is on 'pre-order', it will be shipped out on the date associated with that 'pre-order'.  

 

Q: Do you ship outside of U.S.?

A: Yes, international shipping is available. Please check to make sure your country accepts international packages with any current restrictions regarding COVID-19 before placing your order. 

 

Q: What happens if my product ends up damaged/incorrect?

A: If your package has arrived damaged/incorrect please send an email over to wenwen.neale@gmail.com so we can help! 

 

Q: How long will it take to receive my order? *UPDATED*

A: 

United States: 1-2 weeks

Canada: 2-4 weeks

South America: 2-8 weeks

Everywhere else: 4-12 weeks

 

Q: Can I add custom messages/special requests to my order?

A: As of right now all orders will be packaged and shipped out of the warehouse by the third party fulfillment company White Squirrel, so there won't be a guarantee that any special requests/custom messages on orders will be fulfilled.

 

Please note WENXWEN is not responsible if your package ends up missing/damaged during transit. Once a package is being processed to the local post office, the company has no control of the destiny!